Payday
Solving Pending Transaction Challenges on Payday
About Project
Payday is a neo banking platform for sending and receiving money globally. One recurring UX problem is the inability to access information regarding pending transactions.
This case study outlines the process we undertook to find a solution, and the resulting improvements achieved.
ROLE
Research/Design
TIMELINE
Aug – Sep 2023
LOCATION
Remote
challenge
After using the app for more than 1 month, we encountered the following pain points:
Lack of transaction visibility: We experienced difficulty in locating and accessing information about pending transactions within the app.
Limited transaction details: We desired more comprehensive and contextual information about pending transactions, including transaction amounts, dates, and recipients.
process
To tackle the pain points, I teamed with a Senior UX designer. This collaborative allowed a more adaptive approach, uniting research and design.
This flexible process facilitated the generation of intuitive UX improvements and incorporating them into the design.
Outcome
We introduced 2 new key features that would alleviate user pain points and improve the overall user experience
Pending transactions: We designed a prominent "Pending Transactions" tab on the app's main navigation menu. This tab will provide users with a dedicated space to view and manage their pending transactions.
Detailed transaction information: These features would allow users access vital information such as transaction amounts, dates, recipients, and any relevant notes or memos associated with each transaction. We also included feedback input field where users will be able to send in complaints/feedback regarding the transaction.
